Privacy policy

Last updated: 25 August 2026

Aquaa The Thai Spa (“Aquaa”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle information collected through aquaathethaispa.com, our booking forms, member portal, Google lead forms and reception services.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, mobile number and email address.
• Booking details, including the selected service, preferred appointment time, notes and membership choice.
• Membership, service-history, invoice and payment-status information.
• Messages or enquiries you send to our reception team.
• Limited technical information such as device, browser and site-usage data that may be provided by our website, advertising or analytics partners.

How we use your information

We use the information to create and manage appointments, confirm or update bookings, maintain your membership and service record, prepare invoices, process or record payments, respond to enquiries and improve our services. If you submit a Google Ads lead form, we use the details you provide to contact you about your requested spa service or offer.

Sharing and protection

We do not sell your personal information. Access is restricted to authorised Aquaa staff who need it to manage bookings, membership, billing or customer support. We may use trusted service providers for hosting, email, payment processing, advertising and technical support, only where they need the information to provide those services.

We use reasonable organisational and technical safeguards to protect your information. No online system can be guaranteed completely secure, so please do not send sensitive payment-card information through public forms or email.

Payments and invoices

Payment and invoice records are retained to manage your account and meet business, tax and legal obligations. We do not intentionally store full debit or credit-card details on our website; payments are handled through the applicable payment method or provider.

Retention

We keep personal information only for as long as required to manage your booking or membership, provide support, maintain business records and comply with applicable legal requirements.

Your choices

You may request access to, correction of or deletion of your personal information, subject to legal and business-record requirements. You can also ask us not to contact you about future offers. To make a request, contact us using the details below.

Children

Our services are intended for adults. If a booking is made for a minor, it must be made and supervised by a parent or legal guardian.

Changes to this policy

We may update this policy when our services or legal obligations change. The latest version will always be published on this page.